Knowledge that creates transformation is often the knowledge experts find difficult to explain.

Experts rarely lose knowledge. They lose the ability to see it.

Years of experience turn good judgment into instinct. Decisions happen without conscious thought. Patterns become automatic. The expertise that creates the greatest results is often the hardest to explain.

That is the work Shannon studies.

Using instructional design and industrial-organizational psychology, she investigates the hidden layers of expertise that people use every day but rarely describe. She examines how experts think, decide, solve problems, and adapt to changing situations. Then she turns those invisible processes into practical systems that others can learn, apply, and repeat.

Her work helps experts and organizations uncover the knowledge that is often left out of training, courses, documentation, AI initiatives, and knowledge transfer. When that knowledge becomes visible, learning improves, performance becomes more consistent, and expertise is easier to scale.

Shannon holds a Master of Science in Instructional Design and Technology, a Master of Science in Industrial-Organizational Psychology, and the Certified Professional in Talent Development (CPTD) credential.

She is the founder of Expertise Untrapped and the writer behind the Untrap Your Expertise Substack Publication, where she documents methods for uncovering invisible expertise and translating it into repeatable practice.